FAQ.
Frequently asked questions
About MELmed.
What does MELmed do?
We install, service, inspect and relocate medical imaging equipment and carry out the electrical works that go with it.
Our customers include hospitals, radiology practices, imaging equipment manufacturers, pre-owned equipment resellers, veterinary clinics and dentists.
Where are you based and which areas do you cover?
We're based in Thomastown, Melbourne and work across Australia (all states) We also take on projects in New Zealand.
Which imaging equipment do you work on?
We work across the majority of industry leading vendors and specialise in the below modalities:
CT
MRI
Nuclear medicine cameras ( PET & SPECT)
Digital X-ray
Mammography
Vascular and cardiac labs
DEXA
Dental X-ray
OPG
Ultrasound
Contrast injectors
Surgical suspended equipment
Are you licensed?
Yes. MELmed hold electrical contractor licenses, radiation service licenses, Heavy vehicle licenses, engineering discipline qualifications, relevant insurances and work cover insurance.
Installation and electrical work.
Can you handle the electrical works for a new imaging room?
Yes. Medical-class (patient area) electrical works are the backbone of our contracting work. Electrical mains upgrades, delivering dedicated equipment sub circuits and switchgear, uninterruptible power systems (UPS), emergency power off systems (EPO) and X-ray warning/ in use control lighting systems.
We can also provide electrical design and layout information for builders and architects.
Do you offer turnkey project management?
Yes. This is a premium service at the core of our business, MELmed can manage an installation or relocation from planning through electrical works, rigging, transport and installation, so you deal with one contractor.
Do you work as a subcontractor for equipment manufacturers?
Yes. Our engineering staff are experienced across multiple vendors and modalities who regularly support OEM installation and removal projects such as relocations, removals and transport.
Can you relocate CT, MRI or X-ray equipment in Melbourne or Victoria?
Yes. The projects team plan the move, our engineers and electricians de-install the system and sub components, the logistics team transport the sensitive freight. Then all teams are apart of the re-installation process at the new premises and several other tasks including electrical works and medical certification are carried out to close out the project.
Can you de-install and remove an MRI scanner?
Yes. MELmed have de-installed MRI systems in Australia and New Zealand for international buyers. We coordinate the ramp-down with the manufacturer and manage rigging and transport.
Do you have your own transport?
Yes. The logistics team operate our own heavy rigid truck with a tail lift and
licensed drivers, so equipment stays in our hands from site to site. Short-term storage is also available.
Can you prepare imaging equipment for export?
Yes. We de-install and prepare equipment for overseas buyers and coordinate with manufacturers, riggers and freight providers on timing of container delivery and pick up from our capable imaging warehouse facility in Thomastown, Melbourne Victoria Australia.
Inspections and resale.
What is a pre-owned imaging system inspection?
It's an on-site check of a used system before it's sold, with a written report for the buyer or broker. We inspect systems for resale in Australia and overseas.
The report covers items such as condition, configuration, service history with detailed reference photos.
What happens to patient data on equipment being sold or scrapped?
We sanitise patient data from system storage before equipment leaves site and can provide a record of patient data deletion for legislative privacy requirements.
Can you dispose of end-of-life imaging equipment?
Yes. We de-install and arrange responsible recycling of old equipment.
Medical imaging equipment servicing.
Do you service and maintain imaging equipment?
Yes. MELmed's capable engineering team provide servicing and maintenance for medical imaging systems, with jobs scheduled and reported through our field service software.
Our friendly administration team handle customer communications and oversee contractual obligations required to ensure a professional service is delivered.
Do you work on hospital sites?
Yes. We've worked in public and private hospitals along with private radiology operations, veterinary clinics and dentists. Our team handle site specific inductions, safety documentation and our staff possess "working with children checks".
MELmed continually upskill our employees and provide training in industry specific practises.
Quotes.
How do I get a quote?
Call 1300 635 633
Email service@melmed.com.au
or use the quote form, Quotes are obligation-free.
What information should I send with a quote request?
The equipment make and model, the site address or addresses, your preferred timing and any access limits such as stairs, lifts or hospital hours. Photos of the room and access path help us price accurately.