FAQ -
Frequently asked questions
About MELmed.
What does MELmed Electrical do?
We install, service, inspect and relocate medical imaging equipment, and carry out the electrical works that go with it. Our customers
include hospitals, radiology practices, imaging equipment manufacturers and pre-owned equipment resellers.
Where are you based and which areas do you cover?
We're based in Thomastown, Melbourne and work across Australia (all states) We also take on projects in New Zealand and the Pacific region.
Which imaging equipment do you work on?
We work across the majority of industry leading vendors and specialise in the below modalities:
CT
MRI
Nuclear medicine cameras ( PET & SPECT)
Digital X-ray
Mammography
Vascular and cardiac labs
DEXA
Dental X-ray
OPG
Contrast injectors
Surgical suspended equipment
Are you licensed?
Yes. MELmed hold electrical contractor licenses, radiation service licenses, Heavy vehicle licenses, engineering discipline qualifications, relevant insurances and work cover insurance.
Installation and electrical work.
Can you handle the electrical works for a new imaging room?
Yes. We do M-class (patient area) electrical works, electrical mains upgrades, dedicated equipment supplies, Uninterruptable power systems and X-ray warning lights. We can also provide basic electrical design and layout information for builders and architects.
Do you offer turnkey project management?
Yes. We can manage an installation or relocation from planning through electrical works, rigging, transport and installation, so you deal with one contractor.
Do you work as a subcontractor for equipment manufacturers?
Yes. Our engineering staff are experienced across multiple vendors and modalities and regularly support OEM installation and removal projects such as Relocations, removals and transport.
Can you move our imaging equipment to a new clinic?
Yes. We plan the move, de-install the equipment, carry out the electrical works and certification at the new site, transport the equipment and re-install it.
Can you de-install and remove an MRI scanner?
Yes. We have de-installed MRI systems in Australia and New Zealand for international buyers. We coordinate the ramp-down with the manufacturer and manage rigging and transport.
Do you have your own transport?
Yes. We run our own heavy rigid truck with a tail lift and
licensed drivers, so equipment stays in our hands from site to site. Short-term storage is also available.
Can you prepare imaging equipment for export?
Yes. We de-install and prepare equipment for overseas buyers and coordinate with manufacturers, riggers and freight providers on timing of container delivery and pick up from our capable imaging warehouse facility in Thomastown, Melbourne Victoria Australia.
Inspections and resale.
What is a pre-owned imaging system inspection?
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It's an on-site check of a used system before it's sold, with a written report for the buyer or broker. We inspect systems for resale in Australia and overseas.
The report covers items such condition, configuration, service history with detailed reference photos.
What happens to patient data on equipment being sold or scrapped?
We sanitise patient data from system storage before equipment leaves site and can provide a record of patient data deletion for legislated privacy requirements.
Can you dispose of end-of-life imaging equipment?
Yes. We de-install and arrange responsible recycling of old equipment.
Medical imaging equipment servicing.
Do you service and maintain imaging equipment?
Yes. We provide servicing and maintenance for medical imaging systems, with jobs scheduled and reported through our field service software.
Our friendly administration team handle customer communications and oversee contractual obligations required to ensure a professional service is delivered.
Do you work on hospital sites?
Yes. We've worked in public and private hospitals along with private radiology operations, veterinary clinics and dental practises. Our team handle site specific inductions,b safety documentation and our staff possess "working with childrens checks".
MELmed continually upskill our employees and provide training in industry specific practises.
Quotes.
How do I get a quote?
Call (03) 9432 7881, email service@melmed.com.au or use the quote form. Quotes are obligation-free.
What information should I send with a quote request?
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The equipment make and model, the site address or addresses, your preferred timing and any access limits such as stairs, lifts or hospital hours. Photos of the room and access path help us price accurately.